What we do.
Government services.
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Discovery and strategy.
Bring your digital initiatives to life. Our discovery and strategy services help to define problems, map out strategy and successfully launch digital projects and governmental service delivery. We’ll engage your stakeholders from the get go to ensure buy-in and hit the ground running.
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User research & testing.
To help inform your government project and meet requirements, we conduct user engagement research and testing following DTA guidelines. This ensures consistent user experience (CUE) and engages users and stakeholder groups with testing of prototypes, information architecture, journey mapping and more.
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Digital transformation.
We make optimising and transforming government digital services a breeze. Whether it’s the transformation and automation of services or self-service, or scaling delivery of services online, we apply a consistent, easy to use and enjoyable user experience to ensure the successful delivery of online services.
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Risk and stakeholder management.
Get everyone on the same page and ensure buy-in from the get go. We understand and help navigate the many facets of communication within a government organisation and ensure teams stay involved and informed throughout your digital project.
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Accessibility compliance.
When accessibility is important, we’re the ones to call. We build government websites and applications with compliance in mind, ensuring solutions are WCAG AA Compliant. We can conduct accessibility compliance audits and will guide you through the process.
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Regulatory compliance.
Ensuring your digital projects are in line with regulatory requirements is important, and we can help. We understand the many regulations government departments need to adhere to, and can assist with reporting and accountability along the way.
We create websites for government.
Explore some of our work at Zeroseven. We’ve helped government clients solve complex problems, streamline their digital presence, and optimise their systems and processes.
How we can help you.
Activities for government organisations.
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Engage a Government website expert.
Need a digital expert as a fly on the wall? We can help steer internal decisions from an informed perspective on what’s possible and what’s compliant in government digital projects.
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Ensure your website is secure.
Don’t let security be an afterthought. We understand the importance of security in your digital platforms, and are experts in keeping a secure service to avoid data breach events and keep your customer data private. We can also provide audits and will work with your IT teams to manage and mitigate security risks.
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Improve your website accessibility.
Not sure if your website accessibility is up to scratch? We conduct accessibility compliance audits and have experience in creating AA compliant websites to regulations – a vital requirement to ensure your websites aren’t excluding specific user groups.
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Involve your users.
Involving your users throughout the development of your digital project will ensure the best user experience outcome. We conduct expert reviews, feasibility studies and user testing of prototypes and designs throughout the course of your project.
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Website support and maintenance.
We provide long term support for government websites and platforms to ensure peace of mind with your projects. This involves keeping your sites current with best security practices, managing updates as projects evolve and hot-fixing applications.
Want to talk more about your government project?
Call us on 1300 323 472 or arrange a time to come in for a chat with us over coffee and a biscuit.
What you want to know.
What’s different about government or public-sector websites?
Government departments (and those services funded by government) have an obligation to deliver services to the public that are accessible to all and serve the needs of the people who use those services.
Therefore, Government in Australia has developed a set of guidelines for organisations to follow in the digital space (Digital Service Standards).
These standards should be adhered to by all departments (some are mandated by law) to ensure a quality service is delivered to all people.
How do I make my website accessibility compliant?
Accessibility is vital if you want to create high quality websites accessible to all people. This is important for all organisations, however Government services have a legal obligation to adhere to accessibility standards.
Accessibility is not just about people with disabilities. It benefits everyone, including people using mobiles or other devices with small screens (think smart watches), people with slow internet connections, older people, people in situations where they can’t listen to audio or people temporarily without glasses.
Is my organisation vulnerable to online security threats?
Businesses of all sizes have an obligation to protect sensitive data, and if they are not properly protected then are vulnerable to security threats.
On a website specifically, risks to data breaches can be minimised by:
- Securing online environments whenever personal information is collected
- Ensuring all online transactions are secure
- Using multi factor authentication for admin areas
- Encrypting transmitted information
- Keeping CMS systems updated
If you are not sure if your project is secure, we can do a security audit of your website or web application and identify any risks to you.
What is digital strategy?
Digital strategy is the development of a plan of action that a business will follow to deliver its digital vision. It takes into account business goals and initiatives and encompasses the channels, platforms and tools it will use to reach these goals
