What we do.
Support & maintenance services.
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Everyday support.
Our everyday support retainers cover day-to-day changes and maintenance requirements. This includes CMS updates and hotfixes for security, and provides peace of mind that support will be there if something goes wrong with your site hosting or performance.
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Critical support.
Need support when everyone's gone home? Our critical support service is available for platforms that require after-hours support. This includes on-call support, SLA response times and immediate investigation and problem resolution, 7 days a week.
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CMS support and training.
Get first-hand training on your new CMS to make practical and timely changes to your website content. Our CMS support and training service can be tailored for the teams or individuals that will use and manage your website.
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Site monitoring.
Need your site monitored like a hawk? Our site monitoring service utilises an observability platform to monitor performance and uptime of your site to instantly discover and prevent problems with the aid of AI and machine learning.
Who we've helped with support services.
Explore some of our work at Zeroseven. We’ve helped businesses across a range of industries to solve complex problems, streamline their digital presence, and optimise their systems and processes.
How we can help you.
Support & maintenance activities.
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Get on a support plan.
You don’t have to go it alone. Get peace of mind for you and your teams with our cost effective custom support plans. This enables us to lock in dedicated time for your site maintenance and changes and ensures security fixes and CMS updates are applied to reduce risks.
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Explore site monitoring.
Our site monitoring service will ensure website uptime and performance for critical sites that require uptime to run their business or support customers. We have a service to suit all sites, with monitoring plans spanning 8-100 hours a month.
Want to talk more about support & maintenance?
Call us on 1300 323 472 or arrange a time to come in for a chat with us over coffee and a biscuit.
Designing a new donation management platform with Zeroseven allowed us to examine how we had always done things and create a new system which enhanced the best bits and took us even further.
Now it’s even easier to donate through GIVIT. We’re continuing to work together to inspire giving, reduce landfill, and connect great donations with people in need, especially in times of disaster.
What you want to know.
What is an observability platform?
An observability platform is more than a simple site monitoring service – it monitors the ‘unknown unknowns’. Rather than simply monitoring for known problems, an observability platform gives you the instrumentation you need to collect and correlate complete telemetry data so you can understand your digital systems better.
What is a website support plan?
Once a project goes live, there are often changes or additions that need to be made. These could be anything from adding new pages or functionality on your site to applying hot fixes to an integrated piece of software such as a content management system or a payment gateway.
All of the digital projects that we build have custom elements that require specific knowledge to support. By having a support plan, you enable us to maintain the knowledge of your project within our team, so we can support and guide you in the future.
Do I need critical support?
If you have a website that is critical to your business and you can’t afford to have any downtime, then you might want to consider a critical support service.
Provided as an extension of our support plans, Zeroseven offers support for any critical issues that severely impact the functioning of a website or application and cannot wait.
What is a technical review?
A technical review focusses on the technical delivery of a product and can include a number of reviews and audits of existing systems to get a complete picture of a solution. This can then be used to determine a way forward for further development or integration of other systems to complement business processes.
Technical reviews usually cover:
- best practice in development
- speed and performance
- hosting and technology used
