If you have a website that is critical to your business and you can’t afford to have any downtime, then you might want to consider a critical support service.
Provided as an extension of our support plans, Zeroseven offers support for any critical issues that severely impact the functioning of a website or application and cannot wait.
If you’re on a Critical Support Plan we can respond to requests from your internal team and optionally set-up external monitoring that triggers a request with our support team directly. We can then support you in investigating the issue and getting the site or application up and running again.
The Critical Support Service has a dedicated on-call support phone number and you can call it any time to lodge a service request. Any request flagged using the on-call support phone number is considered urgent and outside of a regular support plan.
Read more about Support and Maintenance Services for your website to keep your businesses running 24/7.
What you want to know.
What is an observability platform?
An observability platform is more than a simple site monitoring service – it monitors the ‘unknown unknowns’. Rather than simply monitoring for known problems, an observability platform gives you the instrumentation you need to collect and correlate complete telemetry data so you can understand your digital systems better.
What is a website support plan?
Once a project goes live, there are often changes or additions that need to be made. These could be anything from adding new pages or functionality on your site to applying hot fixes to an integrated piece of software such as a content management system or a payment gateway.
All of the digital projects that we build have custom elements that require specific knowledge to support. By having a support plan, you enable us to maintain the knowledge of your project within our team, so we can support and guide you in the future.
Do I need critical support?
If you have a website that is critical to your business and you can’t afford to have any downtime, then you might want to consider a critical support service.
Provided as an extension of our support plans, Zeroseven offers support for any critical issues that severely impact the functioning of a website or application and cannot wait.
What is a technical review?
A technical review focusses on the technical delivery of a product and can include a number of reviews and audits of existing systems to get a complete picture of a solution. This can then be used to determine a way forward for further development or integration of other systems to complement business processes.
Technical reviews usually cover:
- best practice in development
- speed and performance
- hosting and technology used
Who we've helped with support services.
Explore some of our work at Zeroseven. We’ve helped businesses across a range of industries to solve complex problems, streamline their digital presence, and optimise their systems and processes.
